How do I get a quote?

You can use our online form, email or by phone. If you have a private residence or condo, you will need to email us with your itinerary, to get a quote.

Are reservations required?

Yes, we require a minimum of 24 hours for bookings.

How can I pay?

When booking through our form on our website, you will need to pay online.

Tour Cancellation Policies?

  • Requests for cancellation/modifications must be informedby-email to reservation@happytourscancun.com
  • 10% cancellation charge will be applied for allcancellations made with 24hrs or more. Restrictions apply, see below **
  • No refunds or credit will be available for cancellations madewithin 24 hours prior the actual time of the reservation.
  • Modifications are billable and subject to availability andapproval.
  • For all tours the minimum modification time is before 6pm the day prior the tour date.
  • Not all tours include transportation but if so, please be at the Hotel Lobby/or at the indicated pickup location 10 minutes before the confirmed pick-up time. There is no courtesy waiting time for tours. In case of not showing up at the confirmed pick-up time, the transportation will drive away and it will be considered a "no show" which will be considered as a cancelation with no refund.

**HCC is allowing any reservation that customers need to cancel due to the Covid19 pandemic may do so under these revised cancellation policies.
We are making every effort to help all effected by the virus as well as keep the company a float so that we can service the needs in the future.
We realize that many of you have spent months planning your trip, wedding, special event or tour with us and for that we are deeply sorry and are doing all we can to help! HCC will now let you cancel a ride/booking for a full refund in the form of a future reservation credit.
A refund will not be possible in situations where the trip has to be cancelled, interrupted and/or deferred by HCC for reasons of force majeure(beyond our control, such as, but not limited to, weather, hurricanes, earthquakes, acts of terrorism, pandemics, wars, etc.) and where the contractual obligations of HCC with its suppliers do not allow it to obtain a refund of the amount paid or payable to the supplier on behalf of the customer.
In any case, HCC at its discretion can offer to reschedule the service with open credit for a period not longer than 24 months, in case there is a variation in price and/or destination it will only be required to cover the shortage.

Terms and conditions

  • Tour's reschedule is allowed with no additional fee requested before 8 pm a day prior tour date.
  • Weather: Rains do not affect the tour activities, all tours will continue as scheduled. However, If port authorities close the boat's navigation due to strong winds predictions, the tour could be rescheduled or canceled. If canceled due to this port authorities instructions, customers will be entitled to a full refund for those tours affected (snorkeling tours, Whale-Shark tour, scuba diving and/or catamaran tour).
  • Health issues: For unforeseen sickness or injury that prevents to do the tour or activity, we will need a valid doctors prescription to avoid the cancellation policies.
  • Last minute changes: For immediate assistance, please call +52-998-275-5023 | From the US 1-800-818-9015. The email response will be within the following 24 hours.
  • Questions regarding your tour, please contact us at reservation@happytourscancun.com with your reservation number.

Cyber Monday promotions terms and conditions

  • Cyber Monday – Monday November 29th- All day- 10% Off site-wide in HappyToursCancun.com